We take pride in the fact that our relationship with you does not end when you take home a puppy from us. As a family of breeders, experienced Shih Tzu puppy counsellors and lovers of this breed. We’d like to believe nothing can ever go wrong with our puppies. However, certain things are never in our control. A puppy’s health is dependent on a lot of factors like genetics, exercise, food & nourishment and overall care. While we may not be able to guarantee that your puppy will never have a health problem, we guarantee to do our best to ensure your new family member is a healthy one!

We provide you with a 1 year written health guarantee which covers your puppy should anything related to health go wrong with your puppy. A 100% Refunds or replacement of your puppy will be issued to you immediately.

Before bringing a puppy home, we want you to know that owning a Shih Tzu means visits to a veterinarian and that you will be responsible for all costs associated with such veterinarian visits.

In the event that your puppy develops an illness or untreatable, life threatening defect we will offer you another puppy of the same sex and quality for which you paid for. You will be responsible for the delivery fees only for your new puppy. When making a claim we require you to send us a copy of your vet exam and any findings.

As an additional check and to activate your puppies’ Health Guarantee, we ask that you take your puppy to a licensed veterinarian within 72 hours after you receive the puppy, so we can be sure that your puppy is a happy, healthy one from the moment it arrives at your home.

Who can file a claim?

We certify that all Shih Tzu puppies purchased from us are in perfectly sound health. All our puppies are currently on all shots, vaccinations and checks.  

Only the original purchaser (Buyer) of the puppy can file a claim under this Guarantee. In other words, this guarantee is not transferable to any new owner.